What is PIP insurance?
PIP stands for Parcel Insurance Plan. It is an optional shipment insurance service integrated directly into TCGTracking that covers your envelopes against loss or damage in transit.
PIP insurance is one of the lowest-cost shipment insurance options available to non-marketplace sellers, and it is built directly into your workflow with no separate account or third-party service needed.
PIP insurance is completely optional. You are only charged when you choose to add it to a shipment. There are no monthly fees or minimums.
Pricing
PIP insurance rates depend on your account tier:
Free plan
$0.17 min
or 0.85% of declared value, whichever is greater
Beta Supporter
Beta Supporter plan
$0.13 min
or 0.70% of declared value, whichever is greater
Upgrading to the Beta Supporter plan at $9.99/month can pay for itself quickly if you insure a high volume of shipments.
Coverage limits
- Maximum coverage per shipment: $50
- Coverage includes loss and damage in transit
- You set the declared value when adding insurance to a shipment
How to use PIP insurance
Adding PIP insurance to a shipment takes just one extra step during the printing process.
- Import your orders as normal using Quick Create
- When reviewing your orders before printing find the Insurance column
- Enter the declared value of the shipment
- PIP insurance will be automatically added to that shipment
- The insurance cost will be charged to your account when you print
Make sure the declared value accurately reflects the value of the cards inside the envelope. Overstating the value may result in a denied claim.
Filing a claim
If a package is lost or damaged in transit you can file a PIP insurance claim directly through your TCGTracking dashboard.
What is eligible for PIP insurance?
- Lost package — If your package has not been delivered and tracking shows no movement for an extended period
- Damaged package — If the recipient reports receiving a damaged shipment
When can I file a claim?
- A claim may be filed 30 days after the first scan of a mailpiece. If a mailpiece is never scanned, you can manually attest that you have mailed the package, and the must wait 30 days from the date of attestation.
How to file a claim
- Go to your TCGTracking dashboard and find the order in Shipments tab
- Search for the order via tracking, order #, zip, or recipient name
- Click into the order to bring up details
- Click Insurance tab
- Take note of the Policy Number 18035 and your tracking number - you will need these to file
- Click File Claim, making sure to use the policy number and providing a screenshot of the invoice and notification of non-delivery
- Fill in the claim details
Utilize the radio buttons at the top of the shipment box—you can filter these at a later date to find orders that need claims to be sent in.
TCGTracking's built-in tracking data is automatically included with your claim which speeds up the process significantly.
Common questions
No. PIP insurance is opt-in per shipment. You choose which orders to insure and enter the declared value manually during the printing process.
No. The maximum coverage per shipment is $50. For higher value shipments consider using a carrier label with built-in insurance through EasyPost instead.
Claim processing times vary but having your tracking data automatically included typically speeds things up. You will be notified via email when your claim is processed.
Yes. PIP insurance is available on both the free plan and the Beta Supporter plan. Beta Supporters get lower rates per shipment.
Join our Discord
Connect with the community and get help from other sellers.
Join Discord